Refund policy

Thank you for shopping with us at ByBellabeau. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Policy Overview

• Return Period: 30 days from delivery date
• Refund Processing Time: 14 days from receipt
• Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
• Restocking Fee: None

Order Cancellations

Before Shipping: Please contact customer service at info@by-bellabeau.com to cancel for a full refund via the original payment method.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Policy for damaged or defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Timelines

• Return Window: Returns must be reported and shipped within 30 days of receiving the product.
• Refund Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
• Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Policy for non-damaged goods

If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. 

Return Instructions

Return Notification: To initiate a return, contact our customer service at info@by-bellabeau.com with your order number and a detailed reason for the return.

Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Contact information

Contact form: Contact Us

Response hours: We'll get back to you within 24 Business hours